Company Manual - Introduction
The most important asset of Industrial Painter .com is our employee's. The purpose of this manual is to provide the employees at Industrial Painter .com with an understanding of all policies, practices and procedures. This will help define employee relationships with the company and each other that directly affects employee's compensation, working conditions, responsibilities, benefits, and opportunities for growth.
Underlying all activities of Industrial Painter .com are the relationships within the company accompanied by fair, open and honest policies. Our policies attempt to meet the tests of fairness, openness, and honesty. If any discrepancies or difficulties exist or develop with any of the written policies, you are encouraged to present a suggestion to the President of Industrial Painter .com that may result in a policy or procedure change. However, all suggestions do not result in a change although all suggestions are considered.
Remember, our philosophy is that no question, comment or suggestion is a bad one.
1.1 Statement Of Manual Purpose
This manual and all policies set forth herein are published only for guidance in administering policies and other procedures for Industrial Painter .com and are subject to change by Industrial Painter .com at any time with or without notice at the absolute discretion of the company. This manual and the terms contained therein, referred to or mentioned, are not intended to, nor should be construed to constitute a contract of employment between the company and any one of its personnel. This manual and the contents are presented as a matter of information and direction only.
No individual supervisor has the authority to enter into agreement contrary to the authority to the foregoing and no representations made either before or during employment can change or modify the stated policy. Nothing in this document is to be construed to prevent the employee or the employer from terminating the employment relationship with or without cause, with or without notice, at any time, at either the discretion of the employee or the employer.
1.2 Policy & Procedures Manual
The information in this manual will increase your knowledge and awareness of the policies and procedures that have been established by our company and ensure the most effective operation of Industrial Painter .com It is your responsibility to keep well informed on all factors, which affect your job. Your full cooperation and support is greatly appreciated.
1.3 Company Philosophy
- To run a profitable organization, as a result of using fair and honest practices, and to display good moral conduct which reflects our sense of fair play and human values.
- To provide stable, meaningful employment with fair wages for all our employees.To pursue creative employee benefits for all employees.
- To recognize each person as an individual.
- To establish appropriate objectives or standards.
- To communicate freely to all employees and to encourage communication with them.
- To develop procedures and policies necessary to guarantee effective and efficient business operations.
- To encourage cooperation and harmonious relations among our employees and stress teamwork.
- To adhere to all established laws and regulations.
- To provide our customers with the best service and highest quality of workmanship to the best of our abilities at all times.
1.4 Equal Employment Opportunity
It is the policy of Industrial Painter .com not to discriminate in employment practices on the basis of race, religion, color, sex, national origin, age or physical handicap. It is the objective of Industrial Painter .com to hire individuals who are qualified for positions of employment by virtue of job-related standards of education, training and experience and to avoid unlawful employment and promotion practices. Accordingly, all positions, promotions, advancements, salary increases, etc. are based on individual merit and achievement.
1.5 Code Of Ethics
It is the policy of Industrial Painter .com to establish and maintain relations with customers, suppliers and clients based on mutual confidence, respect and cost considerations. Industrial Painter .com employees are prohibited from engaging in any activity or practice which conflicts with the interests of the Company or its clients, which results in personal gain. It is difficult, if not impossible, to describe the numerous situations which could arise involving poor business ethics, however, Management reserves the right to determine when an employee's activities present a conflict in company's interests and to take whatever action may be necessary to resolve the situation, up to and including terminating the employee.
1.6 Anti-Harassment Policy
It is the policy of Industrial Painter .com that all of the employees should be able to enjoy a work environment free of discrimination and harassment. Industrial Painter .com strictly prohibits its foremen, supervisors or employees from sexually harassing any member of its staff or customers. Sexual harassment is defined as making unwelcome sexual advances, requesting sexual favors or engaging in verbal or physical conduct of a sexual nature which is made a term or condition of employment, used as basis for employment decisions or unreasonably interferes with work performance by creating an intimidating, hostile or offensive working environment. Any such harassment will not be permitted or tolerated by Industrial Painter .com
All foremen and supervisors of Industrial Painter .com are expected to immediately halt any sexual harassment of which they become aware of emphasizing the policy of Industrial Painter .com, as stated herein, and if necessary, by direct disciplinary action. All foremen and supervisors who become aware of any such sexual harassment are to immediately notify Senior Management personnel of Industrial Painter .com
Any employee who believes that they have been subject to sexual harassment from either a co-worker, foreman or supervisor should make it clear to the offender that such behavior is offensive to them and should immediately bring the circumstances of such harassment to the attention of Management personnel. In the event that any employee wishes to speak with Senior Management personnel, other than their immediate foreman or supervisor, regarding any such matter, the employee should immediately request a meeting with the President, who will make his own independent inquiry into any allegations. All allegations of sexual harassment will be promptly investigated and reviewed by Senior Management personnel of Industrial Painter .com.It is important and beneficial for all employees who feel that they have been harassed, or are being harassed, to report any such incidents to Management. All reports (to the extent possible) will be held strictly confidential.
Industrial Painter .com recognizes that a particular action or incident is personal. You have the right to maintain good social relations without a discriminatory employment effect. Investigations will be based on a factual determination based upon all facts relating to the particular action or incident. Given the nature of this type of discrimination, Industrial Painter .com also recognizes that false accusations of sexual harassment can have serious effects on innocent women and men.
Therefore, Industrial Painter .com will make every effort to conduct a prompt investigation of any such complaints and will make reasonable efforts to protect the confidentiality of all parties involved. All employees are also hereby notified that any employee, foreman or supervisor found to have engaged in any type of sexual harassment shall be subject to disciplinary action up to and including immediate termination of employment. Industrial Painter .com anticipates that all foremen, supervisors and employees will continue to act responsibly to establish a pleasant working environment free of harassment and discrimination.
1.7 Open Door - Policy
Regardless of your position with Industrial Painter .com you may at one time or another have questions or grievances pertaining to Company policies, procedures, or actions. We encourage you to seek assistance in resolving your questions or problems. Do not let them go. Small problems become large when they are not discussed. If you encounter practices that are inconsistent with, or contradict Company policies, notify your supervisor. Remember, it is a vote of confidence for you to bring a complaint or a suggestion to your supervisor. The best time to resolve a problem is while it is small.
A direct and honest discussion of the problem with your supervisor would, in most cases, help reach a solution. We are always willing to work out problems and complaints and to listen to suggestions or schedule meetings in order to reach a solution.
1.8 Company Goals
- To complete projects that are the best available in quality and workmanship.
- To have a well-organized, well-managed, productive company.
- To be fair and honest in dealings with suppliers, customers, employees and clients.
- To do anything feasible to make Industrial Painter .com a better place to work.
- To continually improve in workmanship, develop new methods, and finding new markets in which to expand sales.
- To provide a fair return on investment while meeting or surpassing the budgeted profit plan.
1.9 Company Objectives
- Know our jobs and perform them to the best of our abilities at all times.
- Accept the responsibilities of our jobs and take responsibilities for the results.
- Be willing to accept new ideas, techniques, and constructive feedback about our job performance.
- Be fair and honest in our dealings with each other.
- Make a combined effort to produce a high-quality service, thus enabling us to effectively compete in the marketplace.
1.10 Your Supervisor
Supervisors have the primary responsibilities for keeping all aspects of the operations running smoothly and efficiently, thus ensuring that our customers and clients are satisfied. In order to do this they must have your cooperation and support. While supervisors are interested in helping each of you do a good job, you in turn have a responsibility to help them accomplish their tasks. Your supervisors are here for advice and assistance, ask questions or offer constructive suggestions. Whenever you are unsure of what you should be doing... ASK YOUR SUPERVISOR!
1.11 Inform Your Supervisor
Your supervisor needs to know everything that affects you, your job or the operation.
Please be sure to inform him / her of the following:
- Any customer complaints or problems regarding customer service.
- Lost and found items.
- Any suggestions or ideas for improving our operation.
- Any personal problems that affect your job performance.
- Any change of address, telephone number, availability or related issues.
- Any accidents to employees or customers and/or any potential safety or health hazard.
- The name of persons to be notified in case of emergency.
- Anything in the job-site area that doesn't look right.
- Any inventory shortage.
- Any equipment malfunction or problems.
- Any company policies or procedures that are violated.
- Any and all other questions relating to your job that you may have at any time.
- Any employee that feels his/her supervisor/foreman is doing something out of the norm or notices their behavior is indifferent, should notify the President for discussion on this matter.
- Don't assume that everybody is perfect, even authority members have been known to be dishonest.
- To facilitate improved communication and teamwork, an employee suggestion / comment box is provided at the office.
We really do want to know what you have to say.
1.12 Managements Rights
Management rights include, but are not limited to;
- The right to hire.
- The right to promote and demote.
- The right to terminate employees with or without notice.
- The right to discipline, suspends, and discharge for just cause.
- The right to increase, or decrease, the size of the work force to meet the needs or conditions of the business.
- The right to terminate operations or any part thereof.
- The right to establish and enforce work regulations.
- The right to determine schedules of work and/or days of work.
- The right to determine the location of job sites.
- The right to install laborsaving devices or equipment.
1.13 Your Job
Your job with Industrial Painter .com is very important because we all work as a well-coordinated service team that does its best when each team member does his/her best at all times.
The key for our success as a business will depend on you, as an employee, pleasing the same people over and over again with your service. We must mutually develop the internal commitment, personal discipline and attitude to concentrate on our top priority - servicing our customers.
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